ONE SOURCE. TOTAL CONFIDENCE.
Quality Uptime Services is one of the nation’s leading independent critical power service organizations.
Supporting a national client base across all industries, Quality Uptime Services provides UPS maintenance and emergency service as well as UPS battery maintenance through a team of factory-trained field service engineers with an average of 15 years’ experience.
As a firm immersed in a culture of providing outstanding customer service, innovation and multi-vendor expertise, Quality Uptime Services provides a level of comprehensive service that is unmatched in the industry. With over 8.2 million sq. ft. of raised floor under contract and a 97% customer retention rate, clients confidently engage us to maintain 100% uptime.
THE CORE BENEFITS OF QUALITY UPTIME SERVICES – NO MATTER WHAT BRAND YOU USE:
- Custom CMMS with Web-Based Customer Relationship Portal | Provides complete transparency and real-time reporting
- Comprehensive Asset Management | Provides performance reporting and energy-efficiency recommendations
- Critical Asset Aging | Allows clients to pro-actively plan for battery, capacitor and asset replacement
- Meaningful Parts Inventory | Located strategically across the United States
- Factory-trained Field Service Engineers | Multi-vendor capabilities and an average of 15 years of experience
- Quality Uptime University | Innovative training and testing facility offering safety, technical skills and system-level training programs for our engineers and customers
- Green Initiative | Commitment to business practices that reduce carbon footprints
UNIQUE OFFERINGS
Right sizing an SLA that fits your needs, not ours
Customer Web Portal
Meaningful reporting allows for more predictive maintenance, asset aging and utilization
5 Year Turnkey Battery Management Program
Extended battery manufacturer’s warranty by 2 years (from 3 to 5)
FOCUS
Dedicated to UPS & Battery maintenance only
OEM independent provider
Strategically located in key markets
NIMBLE
Predictive analytics
Think big, act small
Ability to customize solutions and act quickly
Terms and Conditions
EXPERIENCE WHERE IT MATTERS
- Unmatched level of experience – 15-years average
- 50% military, 80% OEM trained
- Critical thinkers vs part changers
- Experts at dealing with emergencies
ASSET MANAGEMENT DEFINED
OUR WEB-BASED CUSTOMER RELATIONSHIP PORTAL GIVES YOU
WEB PORTAL ACCESS
Access your assets securely and remotely, 24/7/365, via the NOC online interface
ASSET DATABASE
View equipment details such as make, model, serial number, rating and date codes
ONLINE FIELD SERVICE REPORTS
Access a clear audit trail of work performed in rich data format, including those for subcontracted services
CRITICAL ASSET SERVICE HISTORY
View historical preventive maintenance and emergency service tasks online
QUALITY UPTIME UNIVERSITY FULL-SPECTRUM TRAINING
We hire people who understand the nuts and bolts of mission critical facilities. Many of our people have prior critical power equipment experience from the military or an OEM. We build upon their expertise through our own Quality Uptime University. From the moment they’re accepted into our program, Quality Uptime Services technicians gain a detailed, real-world understanding of the integrated systems we support. The result is that each of our technicians has the training, skills and required equipment to tackle any problem for any piece of critical power equipment.
- Factory training gives our Field Service Engineers comprehensive experience across multiple OEM brands
- Skilled diagnosticians with a tangible understanding of the diverse platforms we support
- Excellent response time
- Prompt diagnosis with efficient resolution
MASTER YOUR OWN MISSION CRITICAL ASSETS
- Clients master their own mission critical assets with a comprehensive client training into our service programs
- All ‘first-responder’ facility professionals have access to specialized hands-on training with associates using their own unique data center assets
- Enables clients to better execute proper emergency shutdown procedures in a hurry without damaging critical infrastructure
- The training is conducted at our corporate headquarters in Bethel, CT
- Combines classroom training with hands-on practice using training units on our factory floor
