Our Story

Quality Uptime’s former parent company was established in the early 1980s. Quality Uptime Services, then operating as DSA Mission Critical Services, was launched in 1998 as a division of its former parent, focusing primarily on UPS maintenance and UPS battery maintenance. Over the years, Quality Uptime built a nationwide direct-service force by following its clients from the Northeast to the West Coast.

Recognizing the opportunity for further growth and expansion, the Quality Uptime management team, together with a group of investors led by Seaport Capital, secured the capital required to build an unparalleled service organization by purchasing all of Quality Uptime’s assets in August 2013 from the former parent company. In April 2014, the official name was changed from DSA Mission Critical Services to Quality Uptime Services.

Quality Uptime Services made the decision to focus solely on mission critical facilities. Our management team has built a business that intersects a carefully selected mix of services with the country’s best technician talent, allowing our clients to feel confident that their expectations will be met or exceeded. Quality Uptime Services’ commitment to exceptional service and doing the right thing – always – and having the most talented people on project teams has led to a record of over 97% repeat business from hundreds of satisfied clients.

Quality Uptime Services has been acquired by ABM Industries, a recognized leader in integrated facility services and solutions.

MEET THE TEAM

CAREERS

Meet The Team

Now in his second decade ensuring data center reliability, John Raio is a founding member of the Quality Uptime Services management team and its former parent organization. Having previously served as the company’s Vice President of Service and Operations, John’s indelible imprint on Quality Uptime Services marks the firm’s successful transformation into a nationwide network of field service engineers. In addition, John has been the driving force in growing Quality Uptime’s loyal client base and nationwide reputation for its all-vendor UPS maintenance expertise, in-house factory training program and relentless pursuit of data center uptime. John holds a BBA in Accounting from Hofstra University.

As Chief Revenue Officer, James is responsible for aligning all of Quality Uptime Services business units, implementing the right strategies, tools, and metrics that will have the greatest positive impact on revenue growth. He is also responsible for identifying and participating in expansion opportunities through acquisitions and corporate alliances. With over 17 years of experience in in the mission critical industry, James brings a diverse background to Quality Uptime Services. He has experience in OEM, independent service providers and facility operations solutions. James is a graduate of Madison College and an active member in the mission critical industry events and his local community

As Vice President of Sales, Jessica’s role is to assist in defining the overall sales strategy within Quality Uptime Services and aligning the sales team accordingly to exceed their short and long-term goals. Jessica has 24 years of experience within the mission critical industry, specializing in data center services and managed maintenance. She brings a fresh perspective of best industry practices and is highly skilled in cultivating strong, longstanding client and partner relationships.

In his role as Vice President, Business Operations, Kody is responsible for leading large-scale transformation efforts, QA/QC, and integrated strategic initiatives, while also acting as a technical sales-support leader. With 10 years’ experience in data center operations, including build/retrofit and maintenance applications, Kody has worked with clients in financial services, colocation, cloud hosting, edge, and prefabricated segments. Leading multiple diverse service business teams for a major electrical infrastructure manufacturer, Kody was responsible for launching and growing service offerings in pursuit of global growth initiatives. He brings a unique skillset and passion for leadership, transformation, and execution in the dynamic areas of OEM & third-party maintenance solutions. Kody graduated from Southern Polytechnic State University with majors in civil engineering & business administration, and Chattahoochee Technical College, where he majored in business management.

BOARD OF DIRECTORS

WILLIAM LUBY is a managing partner of Seaport Capital, a private equity firm. Prior to joining Seaport in 1997, William served as a Managing Director at Chase Capital, the private equity affiliate of The Chase Manhattan Bank. Having previously served as Chairman of the Board for Switch & Data Facilities Company, Inc., prior to its acquisition by Equinix in 2010, William currently serves on the board for several companies, including Equinix. William earned a B.A. in Economics from Trinity College, and holds an MBA from the Fuqua School of Business at Duke University.

PETER HOPPER is Managing Director, Investment Management at DigitalBridge. Mr. Hopper is responsible for the identification, evaluation and implementation of growth opportunities for DigitalBridge’s investment management franchise. Mr. Hopper brings more than two decades of deal making and transaction experience in digital infrastructure to DigitalBridge. Prior to joining DigitalBridge, Mr. Hopper was Co-Founder and CEO of DH Capital, a firm specializing in assisting growing businesses in the Internet Infrastructure, Telecom and SaaS industries. Prior to founding DH Capital, Mr. Hopper founded and served as President and CEO of DURO Communications, one of the largest privately held ISP/CLECs in the U.S. Mr. Hopper received a Bachelor of Science from Lehigh University in Pennsylvania.

MARTY FRIEDMAN has more than 40 years of investment and commercial banking experience, working primarily with companies in the internet infrastructure, communications and media industries. For seventeen years prior to its sale to Citizens Financial Group in June 2022, Marty served as a Partner and Managing Director of DH Capital, a private investment banking firm. Marty continues to manage a portfolio of private investments organized by affiliates of DH Capital. Marty was previously a Managing Director at CIBC World Markets Corp., holding positions in both Media/Communications Corporate Finance and the Leveraged Financed/High Yield. Prior to CIBC, Marty worked for Bank of New England, National Westminster Bank USA, and Manufacturers Hanover Trust Company. Marty graduated from the University of Michigan, where he earned a BA in American Culture and was elected to Phi Beta Kappa.

Careers

Quality Uptime Services is one of the nation’s leading of UPS maintenance and mission critical facility service providers

We pride ourselves in fostering a culture of hard work, responsiveness and innovation. We especially value talented, technically-oriented individuals with prior military or OEM experience. In exchange for your hard-earned skills and talent, we provide a vibrant work environment built on a foundation of training, integrity and trust.

Click the button below to learn more about the open opportunities at Quality Uptime!

CURRENT JOB OPPORTUNITIES

Our Story

Meet The Team

JOHN RAIO, CHIEF EXECUTIVE OFFICER

JAMES UHALT, CHIEF REVENUE OFFICER

JESSICA TARRANT VICE PRESIDENT, SALES

KODY PIKE VICE PRESIDENT, BUSINESS OPERATIONS

BOARD OF DIRECTORS

WILLIAM LUBY

PAUL ADAMS

PETER HOPPER

MARTY FRIEDMAN

Careers