Quality Uptime Services is one of the nation’s leading independent UPS maintenance and UPS battery maintenance organizations. We provide customized preventive UPS maintenance and emergency service programs for mission critical facilities nationwide. With over 8.2 million sq. ft. of raised floor under contract and a 97% customer retention rate, clients confidently engage QUS to maintain 100% uptime.
Quality Uptime’s former parent company was established in the early 1980s. Quality Uptime Services, then operating as DSA Mission Critical Services, was launched in 1998 as a division of its former parent, focusing primarily on UPS maintenance and UPS battery maintenance. Over the years, Quality Uptime built a nationwide direct-service force by following its clients from the Northeast to the West Coast.
Recognizing the opportunity for further growth and expansion, the Quality Uptime management team, together with a group of investors led by Seaport Capital, secured the capital required to build an unparalleled service organization by purchasing all of Quality Uptime’s assets in August 2013 from the former parent company. In April 2014, the official name was changed from DSA Mission Critical Services to Quality Uptime Services.
Quality Uptime Services made the decision to be laser-focused only on mission critical facilities. Our management team has built a business that intersects a carefully selected mix of services with the country’s best technician talent, allowing our clients to be totally confident that their expectations will be met or exceeded. Quality Uptime Services’ commitment to exceptional service and doing the right thing – always – and having the most talented people on project teams has led to a record of over 97% repeat business from hundreds of satisfied clients.
CHIEF EXECUTIVE OFFICER
Now in his second decade ensuring data center reliability, John Raio is a founding member of the Quality Uptime Services management team and its former parent organization. Having previously served as the company’s Vice President of Service and Operations, John’s indelible imprint on Quality Uptime Services marks the firm’s successful transformation into a nationwide network of field service engineers. In addition, John has been the driving force in growing Quality Uptime’s loyal client base and nationwide reputation for its all-vendor UPS maintenance expertise, in-house factory training program and relentless pursuit of data center uptime. John holds a BBA in Accounting from Hofstra University.
CHIEF REVENUE OFFICER
As Chief Revenue Officer, James is responsible for aligning all of Quality Uptime Services business units, implementing the right strategies, tools, and metrics that will have the greatest positive impact on revenue growth. He is also responsible for identifying and participating in expansion opportunities through acquisitions and corporate alliances. With over 17 years of experience in in the mission critical industry, James brings a diverse background to Quality Uptime Services. He has experience in OEM, independent service providers and facility operations solutions. James is a graduate of Madison College and an active member in the mission critical industry events and his local community.
VICE PRESIDENT, SALES
As Vice President of Sales, Jessica’s role is to assist in defining the overall sales strategy within Quality Uptime Services and aligning the sales team accordingly to exceed their short and long-term goals. Jessica has 24 years of experience within the mission critical industry, specializing in data center services and managed maintenance. She brings a fresh perspective of best industry practices and is highly skilled in cultivating strong, longstanding client and partner relationships.
In his role as Vice President, Business Operations, Kody is responsible for leading large-scale transformation efforts, QA/QC, and integrated strategic initiatives, while also acting as a technical sales-support leader. With 10 years’ experience in data center operations, including build/retrofit and maintenance applications, Kody has worked with clients in financial services, colocation, cloud hosting, edge, and prefabricated segments. Leading multiple diverse service business teams for a major electrical infrastructure manufacturer, Kody was responsible for launching and growing service offerings in pursuit of global growth initiatives. He brings a unique skillset and passion for leadership, transformation, and execution in the dynamic areas of OEM & third-party maintenance solutions. Kody graduated from Southern Polytechnic State University with majors in civil engineering & business administration, and Chattahoochee Technical College, where he majored in business management.
As one of the country’s most experienced and respected UPS service professionals, Bill has wide-ranging field service experience encompassing UPS systems built by all of the industry’s leading OEMs, including: MGE, Powerware, Liebert, Toshiba, GE, Mitsubishi and others. Prior to joining Quality Uptime Services, Bill served for 20 years as an avionics technician in the U.S. Marine Corps. Upon retirement from the Marine Corps, Bill joined MGE UPS Systems as a Field Engineer, followed by a Regional Manager position with a third-party service organization, where he increased the depth of training and hands on experience of the field service technicians.
BOARD OF DIRECTORS
WILLIAM LUBY is a managing partner of Seaport Capital, a private equity firm. Prior to joining Seaport in 1997, William served as a Managing Director at Chase Capital, the private equity affiliate of The Chase Manhattan Bank. Having previously served as Chairman of the Board for Switch & Data Facilities Company, Inc., prior to its acquisition by Equinix in 2010, William currently serves on the board for several companies, including Equinix. William earned a B.A. in Economics from Trinity College, and holds an MBA from the Fuqua School of Business at Duke University.
PAUL ADAMS is a serial entrepreneur from the telecommunications, cable, wireless and Internet sectors. His ventures include MFS, RCN, Flash com, Broadband2Wireless, DSA Encore, Validus DC Systems, and Quality Uptime Services. Paul is an active member of—and key contributor to—the Quality Uptime Services board of directors. Paul earned his B.S. in Management from St. Leo College, and studied Computer Science at Harvard University.
SKILLED TECHNICIANS, WHERE YOU NEED THEM.
Whether you have a single mission-critical facility in California or multiple sites, Quality Uptime Services’ highly trained technicians are local to you. This reduces travel time, response time and resolution time for you.
Each technician is a skilled diagnostician and carries all the tools required to identify critical system issues. Plus, thanks to our fully stocked warehouse, Quality Uptime Services can provide the part you need and expertise in its use – when you need it – resulting in less downtime for your business.
Casandra, I just wanted to take a moment to express how impressed we have been your battery install team. If it weren’t for their high level of efficiency and team work, we would not be able to complete a full 480 battery change out in one week’s time. They completed this week’s change outs a full day ahead of schedule, and we are thoroughly impressed and happy. We are also very happy with the ease of scheduling all these site visits and work, so thank you very much Casandra.
I wanted to take a minute to share with you my experience with the PM work you performed in late April. It was a very pleasant experience. Your professionalism, thoroughness and attention to detail was impressive. I am also pleased to note that you made numerous observations about current conditions and made recommendations for prompt attention. I have a strong comfort with you as our assigned technician going forward. I made the decision to move to Quality Uptime and after our first PM, I am hopeful it was the right decision.
This was our first experience with Quality Uptime. The FSE was knowledgeable, and we were impressed with the level of attention and service we received.
Please pass along my praise in regards to Ken for his dedication to the task at hand. Along with his easygoing and friendly demeanor, Ken is and always has been a valuable asset to our preventative-maintenance process. Thank you and thank Ken for the job well done.
Dan is one of the reasons I continue to have Quality Uptime to do my maintenance. I can trust Dan to take care of my equipment and let me know when something needs to be addressed. Quality Uptime should be proud of Dan for his commitment to service.
Both FSEs performed their work beyond expectation. Their professionalism was such that with everything else we had going on at our facility, I was able to ‘turn them loose’ so they could do their work with little to no supervision.