Quality Uptime Services' Coronavirus (COVID-19) Response!


COVID-19 Response

COVID-19 Response

  • Posted by QUS_admin
  • On May 4, 2020

Quality Uptime Services (QUS)

Coronavirus (COVID-19) Business Continuity Plan

The health and well-being of Quality Uptime Services’ employees and our clients are a top priority.  QUS remains vigilant and is taking precautionary measures prescribed by the U.S. Centers for Disease Control and Prevention (CDC), as well as the local and state governments where we perform services.

Our back office is fully functional, and our field team continues to provide preventive maintenance and emergency services to our clients.


The Cybersecurity and Infrastructure Security Agency (CISA) provides strategic guidance in coordinating the overall federal effort to ensure the security and resilience of the nation’s critical infrastructure. CISA identified workers who conduct a range of operations and services that are essential to continued critical infrastructure viability, including data center operators, system administrators, HVAC & electrical engineers, security personnel, IT managers, data transfer solutions engineers, software and hardware engineers, and database administrators. 

QUS performs maintenance and emergency repair services that are essential to continued critical infrastructure operations.  As such, Field Service Engineers (FSEs) are legally permitted to travel to and access the infrastructure facilities during curfews and restricted travel periods in order to prevent loss of service or restore critical communication services.

Please refer to this link for more details…https://www.cisa.gov/identifying-critical-infrastructure-during-covid-19


The company’s support team and largest single employee-concentration is in its Bethel, CT headquarters.  Currently, 100% of our back-office employees are working remotely.  All back-office systems are cloud-based, which allows for uninterrupted support of our employees and clients.  Based on our systems’ accessibility, the operations transition is virtually seamless.


  • Temperature Check
    • The CDC considers a person to have a fever if they have a measured temperature of 100.4°F (38°C) or greater.  (Please note: Some clients are using 99.0°F as a benchmark)
    • Prior to leaving home, if available, the FSE should measure his/her temperature to ensure that a fever does not exist.
  • Personal Protective Equipment (PPE)
    • Safety goggles
    • Gloves
    • Utilize a face mask or face covering
  • Social Distancing
    • Maintain a minimum of 6 feet between yourself, site personnel and other FSE’s (when permissible)
    • Refrain from shaking hands or other physical contact
  • Manpower
    • Use the least number of FSEs, within safety protocols, to accomplish the task at hand
  • Sharing of Equipment
    • Do not share PPE of any kind
    • Minimize sharing of tools, if possible.  Disinfect after each use if sharing can’t be avoided.
  • Transportation
    • Avoid carpooling to client facilities when possible
  • Clean Up
    • Clean all high-touch surfaces on any equipment you serviced with a disinfectant spray


All office and field personnel, regardless of location, are required to stay home if they exhibit any flu-like symptoms or are running a fever.  The employee must have medical clearance to return to work.  Any employee that tests positive for COVID-19 must report this to headquarters as soon as possible, will be required to self-quarantine for fourteen days, and require medical clearance to resume work.

Personal preventive measures, as per the CDC, are being reinforced to reduce the risk of exposure and potential spread of COVID-19 such as:

  • Avoiding close contact with people who are sick
  • Avoiding touching your eyes, nose, and mouth
  • Covering your cough or sneeze with a tissue, then throwing the tissue in the trash
  • Cleaning and disinfecting frequently touched objects/surfaces using a regular household cleaning spray or wipe
  • Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing (if soap and water are not readily available, using an alcohol-based hand sanitizer with at least 60% alcohol)

We will continue to provide updates on COVID‑19 with customer and employee safety top of mind.