Quality Uptime Services' Coronavirus (COVID-19) Response!


COVID-19 Response

COVID-19 Response

  • Posted by QUS_admin
  • On March 17, 2020

Quality Uptime Services (QUS)

Coronavirus (COVID-19) Business Continuity Plan

The health and well-being of Quality Uptime Services’ employees and our clients are a top priority.  QUS remains vigilant and is taking precautionary measures prescribed by the U.S. Centers for Disease Control and Prevention (CDC), as well as the local and state governments where we perform services.

As of March 26th, our back office is fully functional, and our field team continues to provide preventive maintenance and emergency services to our clients.


The Cybersecurity and Infrastructure Security Agency (CISA) provides strategic guidance in coordinating the overall federal effort to ensure the security and resilience of the nation’s critical infrastructure. CISA developed a list of “Essential Critical Infrastructure Workers” to help state and local officials ensure continuity of functions critical to public health and safety, as well as economic and national security. The list identifies workers who conduct a range of operations and services that are essential to continued critical infrastructure viability, including data center operators, system administrators, HVAC & electrical engineers, security personnel, IT managers, data transfer solutions engineers, software and hardware engineers, and database administrators.  Please refer to this link for more details…https://www.cisa.gov/identifying-critical-infrastructure-during-covid-19

QUS performs maintenance and emergency repair services that are essential to continued critical infrastructure operations.  As such, Field Service Engineers are legally permitted to travel to and access the infrastructure facilities during curfews and restricted travel periods in order to prevent loss of service or restore critical communication services.


The company’s support team and largest single employee-concentration is in its Bethel, CT headquarters.  Currently, 100% of our back-office employees are working remotely.  All back-office systems are cloud-based, which allows for uninterrupted support of our employees and clients.  Based on our systems’ resiliency, the operations transition was virtually seamless.


All office and field personnel, regardless of location, are required to stay home if they exhibit any flu-like symptoms or are running a fever.  The employee must have medical clearance to return to work.  Any employee that tests positive for COVID-19 will self-quarantine for fourteen days and require medical clearance to resume work.

Personal preventive measures, as per the CDC, are being reinforced to reduce the risk of exposure and potential spread of COVID-19 such as:

  • Avoiding close contact with people who are sick
  • Avoiding touching your eyes, nose, and mouth
  • Covering your cough or sneeze with a tissue, then throwing the tissue in the trash
  • Cleaning and disinfecting frequently touched objects/surfaces using a regular household cleaning spray or wipe
  • Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing (if soap and water are not readily available, using an alcohol-based hand sanitizer with at least 60% alcohol)

We will continue to provide updates on COVID‑19 with customer and employee safety top of mind.