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Where Facility Management and IT Ops Meet

  • Posted by QUS_admin
  • On November 6, 2018

In most organizations, the day-to-day operation of the physical infrastructure that houses employees and facilities is outside the purview of the executive circle. The ongoing maintenance of a corporate headquarters or office building is important, but not necessarily strategic to the business. For most, brick and mortar is an operating expense, an asset that does not contribute to the revenue of the company.

However, mission-critical facilities turn that traditional relationship upside down, and in doing so, challenge the relationship between facilities personnel and senior leadership in the organization, especially computing departments.

For IT companies, the flow of power and cooling are drivers for business. In many cases, the more efficiently these resources are managed, the more profitable the business. For non-IT companies, computing facilities have a direct impact on the success of their IT operations. In both cases, critical facility downtime has a direct impact on the revenue and reputation of the company.

It is for these reasons that IT and Facilities departments work together in the mission-critical space in ways that they may not have traditionally or historically.

At this point, you may be wondering what this has to do with UPS and battery maintenance. Well, it has everything to do with UPS and battery maintenance. At Quality Uptime, we understand that clear communication with all data center stakeholders, technical and non-technical alike, is critical to maintaining uptime. There are four areas where this communication should take place:

MOP Activities: Coordinating potential service-affecting activities through a Method of Procedure (MOP) brings the facilities and IT teams together. This ensures that both are in sync about the exact steps that will take place during critical infrastructure service.

UPS & Battery Monitoring: Monitoring systems not only provide real-time data, they make it accessible to anyone with rights to the platform. Best-practice organizations allow both Facilities and IT users access to the same information to stay in check.

UPS Training: It is important that both groups understand the operation of their equipment and be able to provide first responders troubleshooting information in any incident. QUS provides UPS 101 Training so that you can master your own mission critical assets.

Asset management: Having access to a database about your UPS and battery inventory, particularly if you have multiple locations, helps keep your teams in sync. We’ve redefined asset management with a web portal that tracks and updates your critical assets.

Quality Uptime Services is recognized nationally for its work in bridging the gap between Facilities and IT. We were recently recognized by CRN for our excellence in managed IT services. Let us help you navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize the revenues from your mission critical facilities.