EMERGENCY SERVICE CALL:

ONE SOURCE. TOTAL CONFIDENCE.

Quality Uptime Services is one of the nation’s leading independent critical power service organizations.

Supporting a national client base across all industries, Quality Uptime Services provides UPS maintenance and emergency service as well as UPS battery maintenance through a team of factory-trained field service engineers with an average of 15 years’ experience.

As a firm immersed in a culture of providing outstanding customer service, innovation and multi-vendor expertise, Quality Uptime Services provides a level of comprehensive service that is unmatched in the industry. With over 8.2 million sq. ft. of raised floor under contract and a 97% customer retention rate, clients confidently engage us to maintain 100% uptime.

THE CORE BENEFITS OF QUALITY UPTIME SERVICES – NO MATTER WHAT BRAND YOU USE:

  • Factory-trained Field Service Engineers | Multi-vendor capabilities and an average of 15 years of experience
  • Meaningful Parts Inventory | Located strategically across the United States
  • Quality Uptime University | Innovative training and testing facility offering safety, technical skills and system-level training programs for our engineers and customers
  • Web-Based Customer Relationship Portal | Provides complete transparency and real-time reporting
  • Comprehensive Asset Management | Provides performance reporting and energy-efficiency recommendations
  • Critical Asset Aging | Allows clients to pro-actively plan for battery, capacitor and asset replacement
  • Green Initiative | Commitment to business practices that reduce carbon footprints

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UNIQUE OFFERINGS

  • Right sizing an SLA that fits your needs, not ours

  • Customer Web Portal

    Meaningful reporting allows for more predictive maintenance, asset aging and utilization

  • 5 Year Turnkey Battery Management Program

    Extended battery manufacturer’s warranty by 2 years (from 3 to 5)

FOCUS

  • Dedicated to UPS & Battery maintenance only

  • OEM independent provider

  • Strategically located in key markets

NIMBLE

  • Predictive analytics

  • Think big, act small

  • Ability to customize solutions and act quickly

  • Terms and Conditions

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EXPERIENCE WHERE IT MATTERS

  • Unmatched level of experience – 14-years average
  • 50% military, 80% OEM trained
  • Critical thinkers vs part changers
  • Experts at dealing with emergencies

ASSET MANAGEMENT DEFINED

OUR WEB-BASED CUSTOMER RELATIONSHIP PORTAL GIVES YOU

  • WEB PORTAL ACCESS

    Access your assets securely and remotely, 24/7/365, via the NOC online interface

  • ASSET DATABASE

    View equipment details such as make, model, serial number, rating and date codes

  • ONLINE FIELD SERVICE REPORTS

    Access a clear audit trail of work performed in rich data format, including those for subcontracted services

  • CRITICAL ASSET SERVICE HISTORY

    View historical preventive maintenance and emergency service tasks online

QUALITY UPTIME UNIVERSITY FULL-SPECTRUM TRAINING

UntitledWe hire people who understand the nuts and bolts of mission critical facilities. Many of our people have prior critical power equipment experience from the military or an OEM. We build upon their expertise through our own Quality Uptime University. From the moment they’re accepted into our program, Quality Uptime Services technicians gain a detailed, real-world understanding of the integrated systems we support. The result is that each of our technicians has the training, skills and required equipment to tackle any problem for any piece of critical power equipment.

  • Factory training gives our Field Service Engineers comprehensive experience across multiple OEM brands
  • Skilled diagnosticians with a tangible understanding of the diverse platforms we support
  • Excellent response time
  • Prompt diagnosis with efficient resolution

 

MASTER YOUR OWN MISSION CRITICAL ASSETS

  • Clients master their own mission critical assets with a comprehensive client training into our service programs
  • All ‘first-responder’ facility professionals have access to specialized hands-on training with associates using their own unique data center assets
  • Enables clients to better execute proper emergency shutdown procedures in a hurry without damaging critical infrastructure
  • The training is conducted at our corporate headquarters in Bethel, CT
  • Combines classroom training with hands-on practice using training units on our factory floor

CONFIDENCE MAINTAINED.

Contact Now
Contact us to discuss your critical power service needs and request a FREE Site Analysis. FOR EMERGENCY SERVICE CALL 1-800-755-6492.
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Need help? Contact us today. We can review your critical power infrastructure and schedule a FREE Site Analysis. FOR EMERGENCY SERVICE CALL 1-800-755-6492.
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